Betting should be enjoyable — not a source of stress or financial strain. my99 provides tools, guidance and support to help you stay in control at all times.
Six approaches we take to ensure your betting experience stays safe and enjoyable
Set your own daily, weekly or monthly deposit limits directly from your my99 account settings. Once a limit is in place, our system will automatically decline any deposit that exceeds it — no workarounds, no exceptions.
Choose to take a break from the my99 platform for 24 hours, 7 days, 30 days or a longer period based on your needs. During the break, your account will be blocked from all betting activity with no financial penalty.
View a complete record of your deposits, bets, winnings and withdrawals at any time through the Account History section. Full transparency over your activity helps you make more mindful and responsible decisions.
My99 enforces an age verification process at registration and before the first withdrawal. We do not permit any individual under the age of 18 to use the platform under any circumstances.
My99's Malay-speaking support team is trained to assist users who may be showing signs of problem gambling. Do not hesitate to reach out — all conversations are confidential and completely free of judgment.
Beyond deposit limits, you can also set a maximum bet limit per single wager. This helps you manage risk on every match and avoid emotionally driven decisions that could impact your finances.
How to use our responsible gaming controls for a safer betting experience
Log in to your my99 account, go to Settings > Responsible Gaming and select a daily, weekly or monthly deposit limit. Once set, the limit takes effect immediately. To lower your limit, the change applies right away. To raise your limit, a 24-hour waiting period applies.
Choose a break period of 24 hours, 48 hours, 7 days or 30 days whenever you feel you need some time away from the platform. During this period, you will not be able to log in or make any deposits or bets. Your account balance remains safe.
For longer periods, choose self-exclusion for 6 months, 1 year or permanently. Your account will be fully closed for the selected duration. This is the most serious tool available for users who need an extended break.
View your full betting activity history in the Account Reports section. See your monthly deposit totals, total bets placed, wins and losses in an easy-to-read format to help you make more informed decisions.
Go to my99-vip.com and log in using your phone number and password.
Click your profile icon in the top right corner and select "Settings" from the dropdown menu.
On the Settings page, find the "Responsible Gambling" tab and click to open it.
Enter the deposit limit amount you want — daily, weekly or monthly — and click "Save Limit". The limit takes effect immediately.
Decide on the maximum amount you're comfortable spending on entertainment each month — and stick to it.
Increasing your bet size to "chase losses" is a warning sign — stop, step away and come back another time.
Sports betting on events like the Malaysia Super League or badminton is a form of entertainment — not a reliable source of income.
Even if you enjoy your time on my99, take regular breaks from betting to keep a fresh perspective.
Betting decisions made under emotional stress, fatigue or the influence of alcohol rarely turn out well.
Why we care about how you play, not just how much you deposit
If you've ever sat at a kopitiam with friends watching an EPL or Liga Super Malaysia match on the weekend, you know the feeling — the game gets more exciting when there's a little bet keeping you locked in on every move. my99 was built to support that experience. Betting as added entertainment, not a replacement for the joy of watching sport itself.
We also recognise that for a small number of people, the line between entertainment and unhealthy habit can blur gradually without them even noticing. Not because they lack intelligence or discipline — but because of human nature, which sometimes makes it hard to stop once you're engaged in something stimulating. This happens across many forms of entertainment, and betting is no exception.
That's why my99 invests in responsible gambling tools that actually work — not just placing this page in the footer as a formality. When you set a deposit limit of RM 200 per month through your my99 account settings, our system will not allow you to deposit beyond that amount, even if you try. There's no way to bypass it, and no customer support agent can override the limit on your request to increase it immediately — there's a waiting period we deliberately built in to give you time to think.
We also understand that many Malaysian users on my99 are responsible individuals — they deposit RM50 this week to bet on a few Liga Super and EPL matches, they win some and lose some, all within limits they're comfortable with. For users like these, responsible gambling tools are simply a safety net they may never need — but it's good to have.
But for those who may be struggling — finding themselves making repeated deposits to chase losses, or beginning to sacrifice everyday needs for betting money — my99 wants to be part of the solution, not part of the problem. Use our self-exclusion tools. Reach out to our customer support team in Bahasa Malaysia — our team is trained to speak with you without judgment and to help you find the next right step for you.
Responsible gambling doesn't mean you can't bet big or enjoy the game to the fullest. It means making conscious decisions, within limits you set yourself, while staying in control. As long as you can watch the EPL this weekend, bet within your set limits, and wake up the next morning feeling fine — that's a good sign. my99 is here to support that experience.
We also want to emphasize — and this is important — that gambling should never be used as a way to solve financial problems. If you're already under financial pressure, depositing more money in hopes of a big win is a dangerous path. In that situation, stepping away from the game and seeking appropriate help is the wisest decision you can make. my99 fully supports that choice.
Recognise the early signs of a gambling problem before it gets serious — in yourself or someone you care about
Betting with money earmarked for daily essentials such as bills, rent or food — not "extra" money set aside for entertainment.
Constantly trying to "chase losses" — depositing again and betting bigger after a loss in the hope of breaking even in the next game.
Feeling restless, uncomfortable or irritable when you cannot bet — gambling is starting to feel like a need rather than a leisure choice.
Lying to family members or friends about how much money you've spent on betting or how often you bet on my99 or other platforms.
Borrowing money from family, friends or financial institutions to fund deposits and betting — this is a serious warning sign that requires immediate attention.
Your betting activity is starting to affect your work performance, your relationships with family, or your overall mental health.
Feeling extreme highs when you win and intense distress or anger when you lose — an excessive emotional response to betting outcomes.
Spending increasingly more time on the betting platform each day, even when there are no major matches on — just browsing odds or looking for something to bet on.
Have tried to stop or cut back on betting but were unsuccessful after several attempts without outside help.
If you identify with three or more of the signs above, we encourage you to use my99's self-exclusion tool and seek professional support. Reaching out to us will not result in your account being forcibly closed — we are here to help you make the decision that is right for you.
Answer these questions honestly to get a clearer picture of your betting habits
Self-exclusion is the most effective tool for users who feel they need a longer break from betting. The process is straightforward and your account will be blocked immediately.
Once self-exclusion is activated, it cannot be reversed before the selected period ends. This is by design — to ensure the tool is truly effective. Your account balance remains safe and will be returned to you once the period is over.
To activate self-exclusion, you can use your account settings directly or contact the my99 support team via live chat — we'll process your request within minutes. If you need a permanent exclusion, let our team know and we'll handle the full account closure with your remaining balance returned.
Frequently asked questions about responsible gambling tools and policies at my99
Also read the other documents that complement the my99 Responsible Gambling page
My99 believes that betting should be a source of fun and entertainment, not stress or hardship. We provide comprehensive tools to help users stay in control. If you or someone you know needs help with a gambling problem, please reach out to our support team via 24/7 live chat or email us at support@my99-vip.com. The my99 platform is for individuals aged 18 and above only. For more information on platform rules, please check Terms & Conditions us. For information on data protection, visit Privacy Policy us.
Register a my99 account today and enjoy Malaysia's best Sports Betting experience — Liga Super, EPL, badminton, e-sports and over 30 sports — with a full suite of responsible gambling tools built right into the platform.
Betting is for individuals aged 18 and above only. Bet responsibly and within your means.