My99 takes your privacy seriously. This document clearly sets out what data we collect, why we collect it, how we use it and your rights as a user. Written in plain, easy-to-understand language — not confusing legal jargon.
Six core principles that underpin how my99 manages your personal data
All personal data and transaction information transmitted between your device and my99's servers is protected with 256-bit SSL encryption — the same security technology used by Malaysia's leading banks. No data is ever transmitted without protection.
My99 does not sell, rent, or disclose your personal information to any third party for marketing or commercial purposes without your consent. Your data belongs to you — we only use it for the purposes you agreed to at the time of registration.
We only collect data that is genuinely necessary to provide my99's services to you — nothing more. Every piece of information we request has a clear purpose, and we will explain that purpose to you.
You have the right to view all personal data we hold about you, request corrections to any inaccurate information and, in certain circumstances, request that your data be deleted. Contact the my99 support team to submit any data-related requests.
My99 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We take our legal obligations seriously and continually work to ensure our data management practices meet or exceed the requirements set out under Malaysian law.
When we make material updates to this Privacy Policy, you will be notified via your registered email or an in-platform notification before the changes take effect. You do not need to worry about silent changes that could affect your privacy rights.
This Privacy Policy explains how my99 collects, uses, stores and protects your personal information when you use the my99-vip.com platform. By registering for or using my99's services, you agree to the terms set out in this document. If you do not agree, please discontinue use of the platform and contact us to close your account.
My99 is an online sports betting and casino platform operating under the website my99-vip.com, catering specifically to Malaysian users. As the platform operator, we act as the data controller responsible for the personal information you share with us when using our services.
We understand how important privacy is to Malaysian users. When you register a my99 account, make a deposit via Touch 'n Go eWallet, GrabPay or DuitNow, or place a bet on a Malaysia Super League match, badminton or e-sports, you are trusting us with sensitive information. We take that trust seriously.
This Privacy Policy is written in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and transparently explains how we manage your data from start to finish. If at any time you have questions or concerns about your data privacy at my99, our support team is available to assist via live chat 24/7.
When you register a my99 account or use our services, you provide us with the following data directly:
When you use the my99 platform, certain data is automatically collected by our systems for security, performance and service improvement purposes:
In certain circumstances, my99 may receive data about you from trusted third parties. For example, when you make a deposit via Touch 'n Go eWallet or DuitNow, the payment provider will confirm the success of the transaction to us. Data received from these sources is limited to what is necessary for payment purposes and is processed in accordance with their respective privacy policies.
My99 uses your personal data only for legitimate purposes that have been disclosed to you. The following are the primary purposes for which your data is used:
my99 does not use your data to build marketing profiles that are sold to third-party advertisers. Any promotional communications you receive from my99 relate solely to our platform's own services.
My99 does not sell or rent your personal data to any third party. However, there are situations where we need to share your data with certain parties to keep the platform running properly or to comply with legal requirements:
When you carry out a deposit or withdrawal via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay or FPX, the necessary transaction information is shared with the respective payment provider to process the transaction. This sharing is kept to a minimum and is limited strictly to the information required to process your payment.
My99 works with a number of trusted third-party technology service providers for platform operations — including cloud service providers, identity verification systems, and betting software providers. All such providers are contractually bound to protect your data and use it only in accordance with my99's instructions.
My99 may be required to disclose user data to relevant authorities when mandated by Malaysian law, a court order, or in the context of financial crime investigations such as money laundering. Such disclosures are made without prior notice to the user when legally required.
My99 has a legal obligation to report suspicious transactions to the relevant authorities in accordance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLATFPUAA). This is a statutory requirement, not a matter of discretion.
In the event that my99 is involved in a merger, acquisition, or sale of business assets, user data may be transferred as part of those business assets. In such cases, you will be notified via email or an in-platform notification before your data is transferred, and you will be given the option to close your account if you do not agree.
My99 continuously invests in security infrastructure to ensure your personal data remains protected at all times. The key security measures we have implemented are as follows:
While we take all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in keeping your account secure — never share your password with anyone, use a strong and unique password, and report any suspicious account activity to my99 support immediately.
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and enhance your browsing experience. my99 uses cookies and similar technologies to ensure the platform functions correctly and to understand how users interact with it.
You can manage or delete cookies through your browser settings at any time. Please note that deleting or blocking essential cookies may affect the functionality of the my99 platform — for example, you may need to log in again each time you open the platform. For performance and functional cookies, you can make your selections through the privacy settings in your my99 account.
My99 retains your personal data for as long as your account remains active and for a specified period after account closure, based on applicable legal and legitimate business requirements:
In certain circumstances, you have the right to request deletion of your personal data from my99's systems. However, this right is not absolute — my99 reserves the right to retain data required to fulfil legal obligations, resolve outstanding disputes or enforce valid agreements. Deletion requests can be submitted to our support team, and we will inform you of which data can and cannot be deleted, along with the reasons.
As a my99 user in Malaysia, you have the following rights under the Personal Data Protection Act 2010 with respect to your personal data:
You have the right to request a copy of all personal data we hold about you. We will provide this information within a reasonable timeframe upon receipt of your request.
If the personal data we hold about you is inaccurate or outdated, you have the right to request a correction and we will update it promptly.
Under certain circumstances, you may request that your data be deleted from our systems, subject to any legal obligations that may require us to retain it.
You may object to the processing of your personal data for specific purposes, particularly direct marketing, and we will respect your preference.
You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another service, where technically feasible.
In certain circumstances — such as when you are contesting the accuracy of your data — you may request that we temporarily restrict the processing of your data.
To submit any request relating to the rights above, please contact the my99 support team via live chat or email at support@my99-vip.com. We will endeavour to process your request within 30 calendar days of receipt.
The my99 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18. Our registration process includes age verification steps to prevent sign-ups by underage individuals.
If you know or suspect that someone under the age of 18 has registered a my99 account, please notify our support team immediately. We will take prompt action to close the account and delete all associated data.
Parents and guardians are encouraged to monitor their children's internet usage and make use of parental control tools available on devices and browsers to prevent access to online gambling sites. my99 is not responsible for access made by minors using shared or borrowed adult accounts.
My99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or service improvements. We will notify you of any material changes through the following methods:
Your continued use of the my99 platform after any changes take effect will be considered your acceptance of the updated policy. If you do not agree with the changes, you may close your account without penalty by contacting our support team before the effective date.
We recommend reviewing this Privacy Policy page from time to time, even when no material changes have been made, to stay informed about how we manage your data.
If you have any questions, concerns or complaints regarding how my99 handles your personal data, we encourage you to reach out to us directly:
We are committed to responding to all privacy-related enquiries within a reasonable timeframe. For complaints requiring more in-depth investigation, we will update you on the progress within 14 working days of receiving your complaint.
If you are not satisfied with my99's response to your privacy complaint, you have the right to escalate the matter to the Department of Personal Data Protection (JPDP) Malaysia, the body responsible for enforcing the Personal Data Protection Act 2010.
Trust is at the heart of our relationship with Malaysian users
When you register a my99 account, you are not simply signing up for a betting platform — you are entrusting us with deeply personal information. Your name, phone number, banking details and activity records. This is no small matter, and everyone at my99 takes it with the utmost seriousness.
We know that Malaysians today are more aware of their digital privacy rights than ever before. Data breaches, unauthorised use of personal data and the sale of data to advertisers are very real concerns among Malaysian internet users. That is why my99 has chosen to write this Privacy Policy in clear, straightforward language — not buried behind lengthy legal jargon.
Every time you deposit RM 50 via Touch 'n Go to bet on this weekend's Liga Super Malaysia match, or check Malaysia Open badminton odds from your phone, that data moves through our systems under full protection. 256-bit SSL encryption means that even if someone attempts to intercept the communication between your phone and my99's servers, all they would get is unreadable data.
Beyond technical security, my99 believes in being transparent about how data is used. We do not sell user profiles to advertisers. We do not use your betting activity data for purposes unrelated to our services. And when we do need to share data — for example, with payment providers such as DuitNow or GrabPay to process your deposit — it is kept to a minimum and for a clearly defined purpose.
One thing you should know about my99: we are a platform built for the Malaysian market, by a team that truly understands Malaysia. In the Malaysian context, trust is the most valuable currency of all. Without the trust of our users — including the confidence that your data is safe with us — my99 has no foundation to operate on. That is why privacy is not simply a box we tick to meet legal requirements. It is a core value that shapes every decision we make about how this platform is built and run.
If at any point you feel something is not right about the way we handle your data, do not hesitate to reach out. my99's Malay-speaking support team is ready to hear your concerns and respond honestly. We would much rather you ask and get a clear answer than make assumptions about how your data is being used.
The most frequently asked questions about how my99 protects Malaysian users' data
Also read other documents that complement the my99 Privacy Policy
This Privacy Policy is my99's official document outlining our commitment to protecting the personal data of Malaysian users in accordance with the Personal Data Protection Act 2010 (PDPA). By using the my99 platform, you confirm that you have read and understood this Privacy Policy. If you have any concerns about your data privacy or how we handle your personal information, please contact our support team via live chat or email at support@my99-vip.com. For information on platform usage guidelines, please refer to Terms & Conditions us. For information on responsible gambling, visit our Responsible Gaming us.
Register a my99 account today and enjoy a safe, transparent, and rewarding betting experience. 256-bit SSL encryption, local Malaysian deposit methods, and 24/7 Bahasa Malaysia support. Claim your 150% welcome bonus of up to RM 600 now.
Betting is for individuals aged 18 and above only. Please bet responsibly. Learn more.